Privacy Policy

Buggy Do ("Buggy Do," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit BuggyDo.com, contact us, make a reservation, purchase an experience, or otherwise interact with our services.

By using BuggyDo.com, you acknowledge the practices described in this Privacy Policy, subject to any rights provided to you under applicable law.

1. Information We May Collect

The information we collect depends on how you interact with Buggy Do.

Information You Provide Directly

When you make a reservation, contact us, or request assistance, we may collect information such as:

• Full name

• Email address

• Telephone or WhatsApp number

• Country or region

• Number of participants

• Travel date

• Selected tour or activity

• Selected vehicle configuration

• Hotel or accommodation information

• Pickup location

• Special requests

• Booking reference

• Communications with our team

• Other information necessary to arrange your experience

Please provide only information necessary for your booking or request.

2. Information About Other Participants

A customer making a reservation may provide information about other participants included in the booking.

The person making the reservation should ensure they are authorized to provide information necessary to arrange the experience and should inform the other participants about relevant booking and privacy information.

We ask customers not to provide unnecessary sensitive personal information about other participants.

3. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, these providers may collect information such as:

• Cardholder name

• Billing information

• Payment method

• Transaction information

• Fraud-prevention information

Buggy Do does not necessarily receive or store complete payment card numbers when payments are processed directly by an external payment provider.

Payment providers process information according to their own privacy and security practices.

4. Information Collected Automatically

When you visit BuggyDo.com, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages viewed

• Referral source

• Date and time of visits

• Website interactions

• Session information

• Conversion events

• Cookie or similar identifiers

This information may be collected through cookies, analytics tools, server logs, pixels, tags, and similar technologies.

For additional information, please review our Cookie Policy.

5. How We Use Personal Information

Buggy Do may use personal information to:

• Process reservations

• Confirm bookings

• Arrange tours and activities

• Coordinate hotel pickup

• Communicate pickup instructions

• Process or facilitate payments

• Provide customer support

• Respond to questions

• Manage cancellations or changes

• Process eligible refunds

• Resolve complaints

• Prevent fraud

• Maintain website security

• Improve BuggyDo.com

• Analyze website performance

• Measure marketing campaigns

• Improve our products and services

• Comply with legal obligations

We only use information for purposes reasonably connected with our services or as otherwise permitted by applicable law.

6. Booking and Tour Operations

Buggy Do may act as a booking platform for experiences operated by independent local tour operators, parks, transportation providers, or other service providers.

To fulfill your reservation, we may need to share relevant booking information with the provider responsible for operating your experience.

This may include:

• Customer name

• Number of participants

• Contact information

• Hotel or pickup information

• Selected activity

• Vehicle configuration

• Travel date

• Relevant special requests

We aim to share only information reasonably necessary to provide the booked service.

7. Hotel Pickup Information

When transportation is included or arranged, we may collect your hotel, resort, accommodation, or meeting-point information.

This information may be shared with the transportation provider or tour operator responsible for your pickup.

We use this information primarily to coordinate and deliver your booked service.

8. Communications

We may use the contact information provided during booking to send transactional communications such as:

• Booking confirmation

• Payment confirmation

• Pickup instructions

• Schedule updates

• Tour changes

• Cancellation information

• Safety information

• Customer service responses

These communications are necessary or relevant to managing your reservation.

9. Marketing Communications

Where permitted by applicable law, Buggy Do may send promotional communications about tours, offers, or related services.

Where consent is required, we will request it before sending applicable marketing communications.

You may unsubscribe from marketing communications using the available unsubscribe method or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages concerning an existing reservation.

10. Analytics

Buggy Do may use analytics technologies to understand how visitors interact with our website.

Analytics information can help us understand:

• Popular pages

• Popular tours

• Traffic sources

• Website performance

• Booking funnel behavior

• Conversion rates

• Device usage

• Technical errors

This information helps us improve the website and booking experience.

Where required by applicable law, non-essential analytics technologies will be used according to your consent choices.

11. Advertising and Conversion Tracking

Buggy Do may use digital advertising services to promote our experiences.

Subject to applicable consent requirements, advertising technologies may help us understand whether a visitor:

• Clicked an advertisement

• Visited BuggyDo.com

• Viewed an experience

• Started checkout

• Completed a booking

We may also use permitted advertising technologies for campaign measurement, audience creation, or remarketing.

Please review our Cookie Policy for additional information.

12. How We May Share Information

Buggy Do may share personal information when reasonably necessary with categories of recipients such as:

• Tour operators

• Activity providers

• Transportation providers

• Payment processors

• Booking technology providers

• Website hosting providers

• Analytics providers

• Advertising providers

• Customer support providers

• Fraud-prevention and security providers

• Professional advisers

• Government or legal authorities when required by law

We do not disclose personal information to unrelated third parties simply because they request it.

13. Sale of Personal Information

Buggy Do does not sell personal information for money merely because you use our website or make a reservation.

Certain privacy laws may define terms such as "sale," "sharing," or targeted advertising more broadly.

Where applicable law grants rights concerning these activities, Buggy Do will provide the required choices and disclosures.

14. Cookies and Similar Technologies

BuggyDo.com may use cookies, pixels, tags, local storage, and similar technologies for purposes such as:

• Essential website functionality

• Security

• Booking sessions

• Analytics

• Performance measurement

• Advertising

• Conversion tracking

• User preferences

For more information about these technologies and available controls, please review our Cookie Policy.

15. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Buggy Do may rely on one or more of the following:

Contract

Processing necessary to provide a tour, booking, payment, transportation, or other service requested by the customer.

Consent

Processing based on consent, such as certain marketing or non-essential cookie activities where required.

Legitimate Interests

Processing reasonably necessary for purposes such as website security, fraud prevention, customer service, business improvement, and certain analytics, where those interests are not overridden by applicable privacy rights.

Legal Obligation

Processing necessary to comply with applicable laws, regulatory requirements, tax obligations, court orders, or other legal duties.

The appropriate basis depends on the information and circumstances.

16. Data Retention

Buggy Do retains personal information only for as long as reasonably necessary for purposes such as:

• Completing reservations

• Providing customer support

• Maintaining business and accounting records

• Processing refunds

• Handling disputes

• Preventing fraud

• Meeting tax and legal obligations

• Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

17. Data Security

Buggy Do uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can guarantee absolute security.

Customers should also protect their devices, passwords, and booking information.

18. International Data Transfers

Buggy Do serves travelers from different countries and may use technology providers located outside the Dominican Republic.

As a result, personal information may be processed in countries other than the country where the customer resides.

Where required, appropriate safeguards will be used for international transfers of personal information.

19. Children's Privacy

Buggy Do's website and booking services are intended for adults capable of making reservations.

Children may participate in eligible experiences when permitted by the specific activity requirements and under appropriate adult supervision.

Parents or guardians should provide information about minors only when necessary to arrange the booked service.

We do not knowingly use children's personal information for behavioral advertising in circumstances prohibited by applicable law.

20. Your Privacy Rights

Depending on where you live and the law applicable to your information, you may have rights concerning your personal information.

These may include the right to:

• Request access

• Request correction

• Request deletion

• Object to certain processing

• Restrict certain processing

• Withdraw consent

• Request data portability where applicable

• Opt out of certain marketing

• Exercise rights relating to targeted advertising, sale, or sharing where applicable

• Submit a complaint to an appropriate privacy or regulatory authority

These rights are not absolute and may be subject to legal exceptions.

21. Exercising Your Privacy Rights

To submit a privacy request, contact Buggy Do using the official contact information published on BuggyDo.com.

Please clearly state that your request concerns privacy and describe the right you wish to exercise.

We may need to verify your identity before processing certain requests.

We will respond according to the requirements and timelines established by applicable law.

22. Third-Party Websites

BuggyDo.com may contain links to third-party websites or services.

Buggy Do does not control the privacy practices of independent third-party websites.

When you leave BuggyDo.com, we encourage you to review the privacy policy of the website or service you visit.

23. Social Media

Buggy Do may maintain profiles on social media platforms.

When you interact with Buggy Do through a social media service, the platform may process information according to its own privacy policy.

Buggy Do does not control all data collected independently by social media platforms.

24. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our services change

• Technology changes

• Service providers change

• Legal requirements change

• Our privacy practices change

The latest version will be published on BuggyDo.com with an updated revision date.

Material changes will be communicated when required by applicable law.

25. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact Buggy Do through the official contact information published on BuggyDo.com.

Please include sufficient information for us to understand and respond to your request without sending unnecessary sensitive personal information.